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Post by bigdogque on Apr 28, 2011 21:04:09 GMT -5
At KTP several of us forklift drivers on team 16002U have been having major problems with our MRT's (Akerstoms Trux 600 touch screen units) dropping server signals, long boot-up times (In some case as long as 20-30 minutes), icons/keys not working, stock items not clearing after being pulled or not showing on screen after being called by line operators, this could hurt production.
We have even had items show up on screen again after being cleared and have issues with having to hit "previous" and "current" the entire shift just so you can get the job done. I've spoken to management and the union about this issue and nobody has an answer on how to get this resolved. This makes our jobs much harder and in some case unsafe because we end up playing "catch-up" and could be rushing while driver our lifts. It's very difficult working with equipment that seems to be obsolete or is not working properly. I'm not complaining about my job because I feel very lucky being in material handling. BUT, I do want to work with equipment that functions correctly. Could someone please direct me to anyone that can help with this problem? P.S., "systems" was notified of our problem and changed the MRT's on lifts 163B and 128B with two MRT's with the same problems as the ones they replaced. I looked for these units on the net and could only find them as part on Ebay. They don't even make them anymore. PLEASE HELP !!!!
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Post by buckeyeinky on Apr 28, 2011 21:53:26 GMT -5
big dog,sorry to say but there is only 1 way to solve your problem.DOWNTIME .everytme your mrt goes down and you fall behind, dont play catch up play fall farther behind. your QPS states that you work off your mrt, so if i goes down let the stock run out, so what, hard to make a case for a R.W. if your shit is broke. If you dont run them out of stock then mang. doesnt see a problem,since you have taken the proper steps in trying to solve thier problem,you have to make them pay everytime your mrt goes down.Sucks it has to be this way ..but they havent fixed your shit either !
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Post by brenteskridge on Apr 28, 2011 23:16:23 GMT -5
At KTP several of us forklift drivers on team 16002U have been having major problems with our MRT's (Akerstoms Trux 600 touch screen units) dropping server signals, long boot-up times (In some case as long as 20-30 minutes), icons/keys not working, stock items not clearing after being pulled or not showing on screen after being called by line operators, this could hurt production. We have even had items show up on screen again after being cleared and have issues with having to hit "previous" and "current" the entire shift just so you can get the job done. I've spoken to management and the union about this issue and nobody has an answer on how to get this resolved. This makes our jobs much harder and in some case unsafe because we end up playing "catch-up" and could be rushing while driver our lifts. It's very difficult working with equipment that seems to be obsolete or is not working properly. I'm not complaining about my job because I feel very lucky being in material handling. BUT, I do want to work with equipment that functions correctly. Could someone please direct me to anyone that can help with this problem? P.S., "systems" was notified of our problem and changed the MRT's on lifts 163B and 128B with two MRT's with the same problems as the ones they replaced. I looked for these units on the net and could only find them as part on Ebay. They don't even make them anymore. PLEASE HELP !!!! This has been an issue that was brought up to management before I was cover MPL. This issue was still an issue that I talked to them many times when I was covering MPL over 9 months ago. We have talked to the company over and over about the issues, the frustrations that you all as operators are having on the jobs. I as others have tried to explain to the company that you all just want the equipment to work so that you can do the jobs to the best or your ability. If they want to keep running that area like that then do what you can but most importantly, WORK SAFE..... Don't rush on the job because your in control of that fork lift, not them. If you fall behind due to the fact that for the millionth time telling them that your screen is jacked up, they can either get you help or they can explain to Joe why it is they caused the down time to the production line. You can only do your job if they give you all the tools to work with. I would not go out of my way to break your back to go over board to get the job done if the company isn't doing the same to get you what you need to do your job. I know that this is not what you want to hear but this has been an issue for a very long time. You would think that after loosing money due to this, that they would buy new up to date monitors. You would think...... |
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Post by illgetu1st on Apr 29, 2011 3:36:21 GMT -5
Thanks for looking into it Brent, but truth be told, nobody will hear anybody unless the line stops. Hang in there Big Dog while they try to pin it on you. It sucks that it works this way but that's how we roll. If you've alerted management/union to the problem then you're covered. Safety first Bro.
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Post by buckeyeinky on Apr 29, 2011 4:17:29 GMT -5
like i said DOWNTIME
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Post by richatktp1 on May 1, 2011 2:31:55 GMT -5
Buckeye is right. The ONLY thing Mgmt understands is $$. Make them lose enough $$ and they will do something about it. Always C.Y.A. (cover your ass)  |
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Post by tightline on May 1, 2011 7:44:05 GMT -5
did you really try to find them on EBAY? Have you tried working through your break and staying over?
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Post by kessinger on May 1, 2011 9:16:12 GMT -5
Big dog this is the first I have heard of this issue in awhile. PM me a forklift # i can use as an example please and I will get into it. But other than that. DOn't let them run you to fix THEIR issue. Most supervisors will take the path of least resistance. You running allows them to do nothing. When answering for downtime becomes harder then just fixing the problem the problem will get fixed.
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Post by bigdogque on May 1, 2011 9:25:23 GMT -5
Kessinger, look at any forklift in u-trim or check numbers 163b and 128b. These lifts have been fitted with "new" MRT's after complaining last week to systems but still have most of the same problem stated.
The other drivers in this area complain everyday but make it happen while doing their jobs. I was told my my foreman that 5 new MRT's were ordered and installed on supervisors cart. I saw one new unit. I was told they were waiting for money to order more for lift drivers. Is this true and if so could someone that knows advise us that this is correct.
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Post by fordmakesnosense on May 1, 2011 10:27:03 GMT -5
bigdog is right about the mrts and its not just a problem in utrim i have heard chassis 2 drivers complain also.....and yes its sad but true that all they understand is down time.....its a shame that it has to be that way because all most people want to do is there job and go home.....be nice if you could just tell your supervisors about your problems and see one actually try and take care of it instead of playing the stupid down time games.
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Post by marcus on May 1, 2011 14:08:04 GMT -5
All they understand is if the line goes down.It you keep the line running they dont care.If you want it fixed you know what to do.
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Post by micheal454 on Jul 3, 2017 6:15:11 GMT -5
Yes, that how all management works. They won't notice until they are losing money. ------------------------- More Info about Forklift Rentals in New Jersey |
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Post by driveshaftgrunt on Jul 3, 2017 9:59:50 GMT -5
I hate to sound like the old grizzled KTP veteran that I am, but here goes.
The company powers that be DO NOT CARE about the following:
--How much harder or more frustrating your job is.
--If its stressing you out.
--If you think its unsafe.
--If you have to work into break
--If you or the line operators have to play "catch up"
--If TLs have to go pull stock forward.
etc.
The company powers that be DO CARE about the following:
--THEIR bosses being in their ass about why the *#(!@&^$ line keeps going down.
Downtime, is, was, and forever will be the ONLY thing that motivates people in upper management. I no
longer think people getting hurt even does. The sooner you give in to the Dark Side and learn to stick it in their ass because they won't address an issue, the better off you'll be.
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Post by nra4life on Jul 3, 2017 11:51:44 GMT -5
They give zero fucks if you get hurt. Will have someone doing your job before medical arrives. Down time is, was, always will be the ONLY thing that gets their attention.
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Post by blackbird66 on Jul 3, 2017 19:32:37 GMT -5
Those monitors are the same models we used 12 + years ago. They've tested new better options, but apparently chose to not spend the money.
There is no one to complain to. No one who can fix the situation for you, as the decision making is too far up the chain, by people who only care that the line runs. If it runs, then obviously you are just complaining, because the job is getting done.
Do your job by the book. Follow the rules. If the line runs, or doesn't run is not your concern. Just do your job as it is set up, following the rules.
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